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TERMS & CONDITIONS

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Welcome to Phenix LED SAVES. By engaging with our services or purchasing our products, you agree to comply with the following terms and conditions. Please read these carefully before proceeding.

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1. General

1.1 Phenix LED SAVES provides products and services under the Victorian Energy Upgrades (VEU) program and NSW Energy Saving Scheme, subject to their respective guidelines and eligibility criteria.
1.2 These terms apply to all customers, and by accessing our services, you agree to be bound by them.

2. Eligibility

2.1 To qualify for government rebates or incentives, you must meet the eligibility criteria as outlined in the VEU program or NSW Energy Saving Scheme.
2.2 Proof of eligibility, such as property ownership documents or utility bills, may be required.

3. Products and Services

3.1 All products supplied and installed by Phenix LED SAVES are compliant with the standards set by the VEU program and NSW Energy Saving Scheme.
3.2 Installation dates and timelines are subject to availability and will be confirmed upon order confirmation.

4. Payment Terms

4.1 Payment terms, including any deposit requirements, will be provided at the time of purchase or service agreement.
4.2 All outstanding payments must be cleared before installation or service completion.

5. Refund and Cancellation Policy

5.1 Refunds are subject to our refund policy.
5.2 Cancellations must be made at least 3 business days prior to the scheduled service date.

6. Limitation of Liability

6.1 Phenix LED SAVES is not liable for damages resulting from misuse or improper handling of products after installation.
6.2 We are not responsible for delays caused by unforeseen circumstances, such as weather conditions or supplier issues.

7. Privacy and Data Protection

7.1 Customer information collected during the transaction process is handled in accordance with our privacy policy.
7.2 Personal data will only be used for the purpose of providing services or products and meeting compliance requirements.

8. Governing Law

8.1 These terms are governed by the laws of Victoria and New South Wales, and any disputes shall be resolved under the jurisdiction of these states.

9. Contact Us

For any questions regarding these terms and conditions, please contact us at:

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